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#Frequently asked questions

How long does it take for home delivery?
In Andalusia Area: We offer a standard delivery time of 48 - 72 working hours when the product is in stock or once we receive the products according to the availability indicated. When making the purchase, under "add to cart", the availability of each product appears: you can check if it is in stock. In the event of a problem, we will contact you quickly so that we can make the shipment as soon as possible. Orders of the day will be considered those ordered via the web or by phone before 6:00 p.m., with the only exception of those whose chosen means of payment is bank transfer, in which the order will be included on the day it is received the amount thereof (duly indicated with the order number in the concept) in our current account.
Why am I being charged for delivery on my order when it states standard delivery is free?
In Andalusia Area: The delivery is free with 200€ of goods purchased , Below that amount charges will applies for delivery. Rest of the world :All our delivery charges are pre-set by our courier company. We sell some oversized items which require a specialist courier company to fulfil the delivery, there is an additional charge for these. Also, our courier company consider some surcharge postcodes ‘Out of area’. There is an additional charge for these also. You can find a list of all [oversized items here] You can find a list of all
Can I collect from a local store?
Yes, please visit us. We are open from Monday through Friday from 10:30 to 18:30 and Saturday from 11:00 to 15:00 The Majlis by Monika Woodley Blvd. Principe Alfonso de Hohenlohe Complejo La Poveda, Local 4 29602 Marbella Spain
Do you deliver on Weekend?
Yes, if you are willing to order in Andalucia area .
Can I track my item?
Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number or contact details of the person who will make the delivery
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
Do you offer a VAT discount to non EU customers?
Yes , we have a duty free program ,Customer’s ordering from outside the European Union can contact us via telephone, live chat, or e-mail and quote the order reference number. Our customer services team will go through the process to remove the VAT off of their order.