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Your pack return

Item(s) may be returned within 7 days of the delivery date for a full refund. Items must be returned in new unused, undamaged, and unassembled condition, with their boxes, inserts and all packing materials to be accepted. Items returned without original packing, used, assembled or damaged will not be accepted. Within Andalusia : The Majlis delivery team will collect & return your product(s), and a 30 eur return collection fee will be deducted from your refund total. Returns will not be accepted after 7 days of delivery.  

Rest of the world: customers are responsible for organizing returns and the costs associated with returns.

Damage must be reported within 24 hours of delivery. After this period of time it will be considered damaged by the customer. Orders returned damaged will not be accepted.


Non-returnable/Non-refundable/Non-exchangeable items

  • Gift vouchers
  • Items marked Final Sale ( discounted ítems  
  • Custom / bespoke items Orders


A customer can cancel their order within 24 hours. If your order has already shipped, we cannot cancel the order, but if your items are eligible for return then you can return them per our policy above.